Responsible Gambling Policy
For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling. Our betting operations are governed by this policy, the South Australian Gambling Codes of Practice Notice and the Northern Territory Code of Practice for Responsible Service of Online Gambling.
What is Responsible Gambling?
“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.
What is Problem Gambling?
Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.
Customer Care Principles
At Entain we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.
Responsible Gambling Policy
We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:
- Allowing our customers to set pre-commitment or deposit limits;
- Allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
- Providing Responsible Gambling information and messages to our customers;
- Training our staff about Responsible Gambling at induction and at least once each year; and
- Referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:
- Minimising the extent of gambling related harm to individuals and the broader community;
- Enabling customers to make informed decisions about their gambling practices;
- Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
- Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices; and
- Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.
Filtering options can be enabled to help prevent persons from entering online sports betting software and websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. The comprehensive list of filtering options available for download can be accessed through these sites:
Where to Get Help
You can call the Gambling Helpline on 1800 858 858 or visit:
Or you can find more providers by visiting our Responsible Gambling Microsite
Entain provides pre-commitment limit facilities for their customers. This allows you to set a maximum deposit amount for a pre-determined period. We allow our customers to set deposit limits for 1, 7, 14, 30, or 365 day periods, or for specific days of the week.
Customers can set or change limits online within their account by navigating to My Account > Punter Assist > Deposit Limits or by contacting our customer support team.
Reducing or implementing a deposit limit is effective immediately.
Increasing or removing a deposit limit takes effect after 7 days.
If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us.
To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.
If you would like to self-exclude from multiple wagering operators, the Northern Territory Racing Commission manages a multi-operator self-exclusion scheme for all wagering operators licensed in the Northern Territory. Click here for more information about the scheme or to download the Northern Territory’s self-exclusion form. You can return this form to our Customer Support Staff by email, or directly to the Northern Territory via the contact details listed in the link above.
You can self-exclude with us directly by completing the Northern Territory Racing Commission Self-Exclusion form linked above, by contacting us via phone or email, or online within your account by navigating to My Account > Punter Assist > Responsible Gambling.
In addition, some jurisdictions such as South Australia also have Barring Orders available. Please contact our Customer Support team if you would like further information about this.
Entain provides pre-commitment limits and self-exclusion facilities as required by our licence, however we also offer a number of other features to our customers that can be taken advantage of to help them manage their account and can help them stay in control of the time and money they spend on gambling. More information regarding these can be found on our Responsible Gambling microsite.